Part 3 of 3: The Next Normal – What Can Law Firms Learn from Netflix?

08.04.14 | Posted By: Susan Duncan
Our two prior blog posts examined a number of trends, challenges and changes that will affect legal service businesses of the future. “Legal service business” is used here intentionally to suggest that many legal services of the future will more frequently be provided by non-traditional law firms (many of which won’t even be called or Read More
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Are Your Clients Turning into Customers?

02.19.14 | Posted By: Susan Duncan
What’s the difference between a client and a customer? Lawyers, like other professional service providers, consider the term client to be more prestigious and most eschew any reference to clients as customers. But it may just be time to reconsider. First, clients are beginning to act more like custmers and second, law firms could benefit Read More
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New Year’s Resolution: Romance Your Clients at Every Turn

01.27.14 | Posted By: Susan Duncan
As we enter into a new year, firms would do well to renew their commitment to really focusing on and taking care of their key clients.  Too often, clients are taken for granted or viewed merely as a source of revenue.  Firms focus on getting new matters, cross-selling and pitching, often without much attention to Read More
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