Succession Planning: The Problem and a RoadMap

07.11.18 | Posted By: Susan Duncan
  Eight adults per minute turn sixty-five and by 2020, 20% of the workforce will be 65 or older.  In law firms, the problem is exacerbated as senior rainmakers aged 60 or older often control 50% or more of the client base and key relationships, and often serve in key leadership positions.  According to studies Read More
baton

Lawyers Should be Great at Consultative and Insight Selling

06.27.18 | Posted By: Susan Duncan
When lawyers first started exploring the uncomfortable process of “selling” as early as the 1980s not long after the 1977 Bates decision allowing lawyers to advertise, it was uncomfortable and seen as unseemly even sleazy. Over the decades, consultants have adapted sales approaches shifting from the traditional model into consultative selling. This approach has proven effective Read More
Insight

A Race to the Bottom for the AmLaw 200 and Below? Doesn’t Have to Be.

06.14.18 | Posted By: Susan Duncan
A month ago, at a conference on change management, a managing partner of an AmLaw 200 firm asked a question that likely weighs on the minds of most AmLaw 200 managing partners, some of the AmLaw 100 firms and many of those below the top 200. His question was: We hear all the time that Read More
A Race to the Bottom for the AmLaw 200 and Below? Doesn't Have to Be.

Make This the Year You Take Control of Your Time!

01.10.18 | Posted By: Susan Duncan
A lot of lawyers are extremely challenged about operating in crisis mode and ending many days feeling they were not productive because they were side-tracked into unanticipated interactions, tasks and requests.  Being organized and able to prioritize is something some people seem naturally to do better than others, but actually are skills that can be learned Read More

Women: Communicate So You are Heard

12.06.17 | Posted By: Susan Duncan
All of the research on gender bias and communications indicates that there are significant differences in the way men and women communicate. Men often are direct, women indirect.  For men, communication helps achieve a goal, provides an answer; for women, it is more of a process, they want to tell a story and make a Read More
megaphone woman

Law Firm MDPs Part 4: Service Delivery Solutions

11.15.17 | Posted By: Susan Duncan
In this fourth and final post on law firm multi-disciplinary models, we discuss new tools and resources, many of which incorporate technology, process improvement and knowledge management to enable more effective service delivery and enhanced and automated access to information.  Law firms have either developed their own tools and products or incorporated existing technologies into Read More
Automation Software Technology Process System Business concept

Law Firm MDPs Part 3 – Integrated Multi-Disciplinary Practices

11.01.17 | Posted By: Susan Duncan
Recognizing the need to approach client problems and needs with broader and deeper substantive disciplines than just legal expertise, law firms have evolved their service offerings to include formal, integrated teams of lawyers, consultants and other professional experts. As early as the 1980s, law firms began to form separate subsidiaries  affiliations and joint ventures to Read More
Businessmen building colored puzzles together. Concept of teamwork, partnership, integration and startup

Law Firm MDPs and New Delivery Models Part 2 – Subsidiaries

10.18.17 | Posted By: Susan Duncan
In an effort to offer existing and new clients fuller capabilities and solutions, many law firms have developed wholly-owned subsidiaries often comprised of experts in an industry or service specialty who are not lawyers. As we reviewed in our last post, Law Firm MDPs and New Delivery Models Part 1 – A Primer, clients today Read More
Direction Decision Chance Opportuinity Intersection Concept

Law Firm MDPs and New Delivery Models Part 1 – A Primer

10.04.17 | Posted By: Susan Duncan
In our post Who Do Law Firms Compete with and Why? we described the fierce competition that law firms face today, noting that much of that competition is increasingly  coming from non-law firm legal services providers, consulting firms and the Big 4, which have some of the largest law firms in the world outside the Read More
Business, Technology, Internet and network concept. Young busine

Women’s Success Strategies for Advancement

09.20.17 | Posted By: Susan Duncan
Despite the progress women have achieved in general and in law firms, many women continue to express frustration about how to compete and be successful as they climb the career ladder.   Enlightened firms have tried to tackle unconscious bias through mandatory training and intentionally putting more women in management positions. Some clients have gone Read More