Innovation Case Study 1: Levenfeld Pearlstein

07.10.19 | Posted By: Susan Duncan
Levenfeld Pearlstein is a 75-lawyer firm in Chicago. Its innovative CEO, Angie Hickey, recently shared her insights at the P3 Conference about how the firm has adopted a corporate style Customer Experience culture that sets it apart.  Their client focus permeates everything the firm does both internally and externally. The firm was founded in 1999 Read More

Innovation in Law Firm Operations: Takeaways from LMA’s P3 Conference

06.26.19 | Posted By: Susan Duncan
Nearly four hundred professionals gathered for the 7th annual P3: Practice Innovation Conference focusing on project management, process improvement and pricing and hosted by the Legal Marketing Association.  It was an impressive group of experts and very instructive to see how law firms continue to expand their commitment to legal operations and innovation in their Read More

Skills Gap Part 2: How Some Law Schools and Others are Filling the Void

05.29.19 | Posted By: Susan Duncan
Our last blog post, Skills Gap Part 1: What Skills Will Lawyers Need to Stay Relevant? described the expanded set of competencies necessary for lawyers in law firms and legal departments today.  The types of skills needed and the level of competency in each will vary according to a firm’s practice mix, its strategic positioning Read More

The Skills Gap Part 1: What Competencies will Lawyers Need to Stay Relevant in the Future?

05.15.19 | Posted By: Susan Duncan
Our last three posts have addressed different aspects of innovation that are occuring in the legal profession:  Innovation Part 1: What It Is and What It Isn’t, Innovation Part 2: Insights from Expertsand Innovation Part 3:  ALSPs Are Expanding and Aren’t Alternative Anymore.  Inherent in all of this client-driven change and digital transformation is the Read More

A Compendium of Insights, Trends, Tips and Best Practices

05.01.19 | Posted By: Susan Duncan
To our clients and colleagues – It came to our attention that many of you were not on our distribution list until very recently and therefore not receiving our bi-weekly blog.  Knowing you are too busy to go to the web site to peruse the list of topics or may not have signed up on Read More

Innovation Part 3: ALSPs Are Expanding and Aren’t “Alternative” Any More

04.17.19 | Posted By: Susan Duncan
[Editorial Note: We apologize for the error in our last post Innovation Part 2: Insights from the Experts. We mistakenly referred to Bill Deckelman as John. ] The most recent Alternative Legal Service Providers 2019 Report* was released in January. In the two years since the survey was conducted last, the ALSP market has grown Read More

Innovation Part 2: Insights from Experts

04.03.19 | Posted By: Susan Duncan
The 2019 Legalweek conference hosted presentations by many experts who represented various players in the legal ecosystem: law firms, in-house lawyers, technology companies, ALSPs and consultants.  In our prior post, Innovation Part 1: What It Is and What It Isn’t, we provided the framework for how to think about innovation in law. In this post, Read More

Innovation Part 1: What it Is and What it Isn’t

03.20.19 | Posted By: Susan Duncan
With so much buzz about the need for innovation in the legal profession, it can be overwhelming and also very misleading. Many misconstrue that innovation in law firms is all about technology.  It isn’t.  Some of the most fundamental innovation that is occurring has to do with how work is done, why, by whom and Read More

Change Management 2: Strong Leadership and Collaboration are Required to Drive Change

10.24.18 | Posted By: Susan Duncan
Making meaningful and sustainable change will require collaboration and strong leadership. As discussed in Change Management Part 1, effectuating change in law firms is more difficult than other professions and industries and managing partners cite the reluctance or refusal of the vast majority of their partners to change.  Given the dynamic shifts occurring in the Read More

Change Management Part 1: The Framework

10.10.18 | Posted By: Susan Duncan
  The instability, disruption and resulting anxiety in the legal profession at times feels like a roller coaster: ups and downs, twists and turns, peaks and valleys, fast and slow, feelings of risk, exposure and vulnerability and a lack of control over our destiny. We are more or less along for the ride, which admittedly Read More