Value Post 2: Your Value Proposition Should be a Differentiator

04.15.13 | Posted By: Susan Duncan
Our last post Value Post 1: What Does Value Mean in Law Firms? discussed the meaning of value in the law firm/client context including the ways that clients define and measure the value they receive from their lawyers. This second post explores how firms can articulate value to help them differentiate and excel in attracting, satisfying and Read More

Value Post 1: What Does Value Mean in Law Firms?

04.15.13 | Posted By: Susan Duncan
“Value” is one of the most commonly used buzzwords of the first part of this century. Everyone is talking about it, promoting it, writing about it, offering it, demanding it, trying to measure it and bragging about it. First, let’s start with the Merriam-Webster definition of value: 1: a fair return or equivalent in goods, Read More

What is Your Firm’s Core Purpose and Is It Time to Revisit It?

03.04.13 | Posted By: Susan Duncan
All the disruption, uncertainty and competition afflicting law firms today is creating a lot of anxiety and fear. Plenty of lawyers are questioning why they chose law as a profession and whether they should retool into another career, law firm leaders question how they will lead their firms through this time of turbulence, and most Read More

Collaboration: The Next Frontier. Are Law Firms Up to it?

02.21.13 | Posted By: Susan Duncan
The Merriam-Webster Dictionary defines col•lab•o•ra•tion [kuh-lab-uh-rey-shuh n] as: (1) the state of having shared interests or efforts (as in social or business matters;) (2) the work and activity of a number of persons who individually contribute toward the efficiency of the whole.  In today’s business environment, technology tools and platforms facilitate effective collaboration. So there Read More

In 2013, Will More Firms Finally Understand that Client Feedback = Better Revenue and Profitability?

01.03.13 | Posted By: Susan Duncan
According to a recent ALM Legal Intelligence Survey, 68% of law firms put “Growing the Firm’s Revenue” as their top business strategy priority and 54% listed “Improving Firm Profitability” as their number three priority. “Client Performance Management and Client Satisfaction Measurement” was a fourth priority, however, only 56% of law firms said they plan to track Read More

Will Law Schools Finally Make Changes the Profession Needs?

12.30.12 | Posted By: Susan Duncan
2012 brought a great deal of attention to many challenges facing and created by our current legal education system. As recently as early December, Jordan Furlong weighed in with his post “How to kill (or save) a law school.” Brian Tamanaha’s extremely well-written and researched book “Failing Law Schools,” published in 2012, describes in great detail why the system Read More

Warning: Read This Before You Send that Billing Rate Increase Letter!

11.25.12 | Posted By: Susan Duncan
This is the time of year law firms get ready to send out their annual letter to clients citing their new billing rates for 2013. Despite all of the recent coverage about legal departments cutting their budgets and forcing law firms to reduce their rates, two recent surveys find that law firms still plan to Read More

“Effective Client-Adviser Relationships” Part 3: Added Value

10.15.12 | Posted By: Susan Duncan
This post is one of four that discusses the findings of a survey conducted jointly by the Financial Times (FT), the Managing Partners’ Forum’ (MPF) and Meridian West. The survey results were pre-viewed at a one day conference hosted by PM Forum in London on September 27. The posts reflect findings from the survey, sessions Read More

“Effective Client-Adviser Relationships” Part 2: Commerciality

10.08.12 | Posted By: Susan Duncan
This post is one of four that discusses the findings of a survey conducted jointly by the Financial Times (FT), the Managing Partners’ Forum’ (MPF) and Meridian West. The survey results were pre-viewed at a one day conference hosted by PM Forum in London on September 27. The posts reflect findings from the survey, sessions Read More