200+ Client Service & Relationship Tips for Attorneys
by Susan Saltonstall Duncan

"...Law is a relationship-business in which clients hire lawyers... have expertise and experience in areas they need... advisors whom they like and who treat them with respect. They remain loyal to law firms... only after they develop relationships of trust and reliance and receive the level of service they expect and deserve."

This booklet provides over 200 practical tips for lawyers on developing and strengthening client relationships, delivering exceptional work product, service attributes, adding value and cross–selling.

140+ Customer Service Tips for Law Firm Support Staff
by Susan Saltonstall Duncan

"...Everything a staff person does affects at least one of many important client service factors: how quickly and well work is produced, how the firm is perceived, how clients are treated, how efficient the firm is, how well people function on teams to meet firm and client demands..."

This booklet of over 140 tips will give support staff members ideas for specific strategies to improve their service to internal and external clients.

35+ Success Strategies for Associates
by Susan Saltonstall Duncan

"...It can be frustrating and frightening to leave the security of law school behind and be thrust into the competitive and intense environment of a law firm, where... "sink or swim" methods of associate training... high levels of competence and performance... pressure to overachieve and outperform..."

This guide should help associates navigate the potentially treacherous waters of "associatedom" and help steer them toward career success.

45+ Tips on Effective Lawyer Supervision
by Susan Saltonstall Duncan

"A good supervisor is an effective communicator, delegator motivator, coach, mentor and advocate. Effective supervision, however, is not a trait that comes easily to many lawyers."

Since developing effective supervisors is essential to law firms, this booklet offers lawyers 45+ specific tips for becoming effective in many key areas of supervision.