Client Feedback & Needs Assessment

Gauging and enhancing client satisfaction and identifying future needs are critical to retaining, strengthening and perpetuating the most loyal client relationships. Loyal clients are the cornerstone of enhanced law firm growth and profitability. We help firms gather input from their clients to assess the firm’s current service and relationship strengths and weaknesses and identify areas for improvement and expansion. Our services in this area include:

  • Client needs assessment visits and interviews
  • Client feedback interviews (in-person and by phone)
  • Training of management team and relationship partners to conduct client interviews
  • Design of online surveys and end of matter reviews